Support
Schütte Lifecycle Support
Discover our customized service packages for your Schütte machines.
Partnership-Based Collaboration
A partnership-based collaboration throughout the entire lifecycle of your Schütte machine, based on our proven and customized service packages, provides the best conditions for...
- stabilize the availability and efficiency of your machine at the highest level
- secure the value of your investment
- keep your machine always up to date
Schütte Lifecycle Support Basic
- Technical support by phone: Our experts will diagnose and resolve operating and configuration errors with you over the phone during our business hours
- Extended remote diagnostic service "SICS.live": Our specialists diagnose and resolve operating and configuration errors directly via a secure internet connection after your approval
- Defined response times: In the event that a technician visit is necessary, Schütte ensures that a qualified technician arrives at your site within a mutually agreed-upon timeframe
Schütte Lifecycle Support Classic
All services from Schütte Lifecycle Support Basic plus:
- Regular checklist-based inspections and maintenance in accordance with Schütte regulations
- Regular on-site consultations regarding the technical status of your Schütte machine
- Discounted rates for spare parts or repair orders resulting from these measures
Schütte Lifecycle Support Premium
All services from Schütte Lifecycle Support Classic plus:
- Regular operator and maintenance technician training
- Special service terms
Schütte Lifecycle Support Individual
Using the available modules, we work with you to develop a customized package tailored to your company’s specific needs.